Add a second WhatsApp number, or archive one
You connect another number for a new user, or retire one you no longer use. Use it when your team grows, or when a number is no longer needed.
Which plans have this: You can connect one WhatsApp number per user, on every plan — every workspace has at least one. More numbers come with more users, bought in Settings → Billing. Archived numbers don't count.
Steps
- 01
Each WhatsApp number belongs to one user.
Invite the person in Settings → Users & Roles with Invite Member, and give them a licence.
- 02
They open WhatsApp Web on the second number and connect it with the code from their email.
It shows in Settings → WhatsApp Numbers.
- 03
To retire a number, click Archive on its row.
The key stops, it no longer counts, and its messages, leads and sends stay.
- 04
Tick Show archived to list archived numbers.
Restore brings one back with a new key. The owner can Delete permanently by typing the number.
Questions, answered
How do I add a second WhatsApp number?
Each number belongs to one user: invite the person in Settings, Users & Roles (Invite Member) and assign them a licence, then they connect the second number from WhatsApp Web with their email code. It then shows under WhatsApp Numbers. To retire a number, click Archive on its row: its key stops, it no longer counts, and its messages and leads stay. Show archived lists archived numbers and Restore brings one back with a new key.
What happens to messages and leads when I archive a WhatsApp number?
They stay, under the same person's name. The key stops at once, and messages waiting to send from it, and cadences on it, stop.
Why can I not delete a WhatsApp number?
Delete is only for a number that was never used. A number with history must be archived. Only the workspace owner can delete an archived number permanently.