Last updated: October 5, 2026
Syncdo (“Syncdo,” “we,” “us,” or “our”) is operated by Infix Commercial. This Privacy Policy explains what information we collect when you use the Syncdo Chrome extension, web dashboard and Android app (together, the “Service”), how we use it, who we share it with, and the choices you have. By using Syncdo, you agree to the practices described in this policy.
If you have questions about this policy, contact us at support@syncdo.co.
When you sign up for Syncdo, we collect your name, email address, phone number, business name, and basic details about your business (industry, business type, country, and language preference) that you provide during onboarding.
Syncdo is built to help you manage your business contacts on WhatsApp. When you add a contact as a lead in Syncdo — whether manually or automatically as you open a chat with them in WhatsApp Web — we store that contact’s name, phone number, and any additional details you choose to add (such as company, email, city, notes, or custom fields).
We only store information about contacts you have explicitly added as leads. Syncdo does not read, store, or process your entire WhatsApp contact list or every conversation in your WhatsApp account — only the contacts and conversations you bring into Syncdo as part of using it as your CRM.
For contacts you have added as leads, Syncdo stores the WhatsApp message content exchanged with that contact. We store this for a specific, limited purpose: so that our AI can detect customer intent, generate a conversation summary, and draft replies on your behalf, and so that you have a record of your conversation history with that lead inside your CRM — the same way any CRM keeps a record of customer communications.
We do not store, read, or process messages from contacts you have not added as leads, and we do not access personal WhatsApp conversations unrelated to your business use of Syncdo.
We automatically collect some technical information when you use Syncdo, including your IP address, browser type, device information, and basic usage logs (such as which features you use and when). We use this to operate, secure, and improve the Service, and to diagnose technical issues.
If you buy a paid plan, payment is processed by our payment partner, Dodo Payments, which acts as the merchant of record and is the legal seller of your purchase. Syncdo does not directly collect or store your full card or payment details — these are handled entirely by Dodo Payments under its own security standards and privacy practices. We receive and store only the information necessary to manage your subscription, such as your plan, billing status, and transaction history.
If you use the Syncdo Android app, it logs your phone calls with your leads — or every call on a SIM you set to “All calls” — and, if your workspace turns it on, uploads the recordings your phone’s dialler made of those calls. Section 12 explains exactly what the app reads, what it sends, and what it never touches.
We want to be specific and transparent here, since “why does a CRM store my customers’ messages” is a fair question.
Syncdo’s entire purpose is to act as your business’s customer relationship system, built on top of WhatsApp. To do that — to show you your pipeline, detect what a customer wants, draft a reply for you, and remind you to follow up — Syncdo needs a record of the conversations and contacts you’ve chosen to manage through it. This is the same reason any CRM (Salesforce, HubSpot, or a simple spreadsheet) keeps a record of customer interactions: without it, there is no CRM, only a messaging app.
The key distinction is scope: we only store data for contacts you have deliberately added as leads in Syncdo. Your personal chats, your conversations with contacts you’ve never added to Syncdo, and the rest of your WhatsApp account are never touched, read, or stored by us.
We use the information described above to:
We do not use your business data, your leads’ information, or your message content to train AI models, and we do not sell your data to third parties.
We share information with the following categories of third-party service providers, each of whom processes data only as necessary to provide their specific service to us:
| Provider | Purpose | What they process |
|---|---|---|
| OpenAI | Powers AI intent detection, conversation summaries, and draft reply generation | Conversation content for leads you’ve added to Syncdo, sent to OpenAI’s API for processing |
| Supabase | Database and data storage | All account, lead, and conversation data stored in Syncdo |
| Railway | Backend server hosting | Processes requests to operate the Service |
| Vercel | Hosting for our website and dashboard | Standard web hosting and delivery |
| Dodo Payments | Payment processing (merchant of record) | Billing and payment information for paid plans |
| Cloudflare (R2) | Private storage for call recordings | Recordings of calls with your leads, uploaded by the Android app when your workspace turns recordings on |
| Google Firebase Cloud Messaging | Waking your work phone (Android) | The phone’s push token, and a “call this lead” request you make from your own computer |
| AnyChat | Powers the in-app support chat in your dashboard | What you type into the support chat, and which screen you opened it from. The screen is sent as a page name such as “billing” or “contacts” — never a contact’s phone number, name or other details |
We require these providers to handle data securely and only for the purposes we’ve engaged them for. We do not sell, rent, or trade your personal information or your customers’ information to third parties for marketing or any other purpose.
We may also disclose information if required by law, to protect our legal rights, or to investigate fraud or security issues.
We retain your account information and lead/conversation data for as long as your account is active.
Deleting your account. In Syncdo, open Settings → My account. Deleting your own account takes effect at once: your access, your sign-in, your work phone, your notification subscriptions and your blocked numbers are deleted. The leads you worked on, and the notes, messages and calls you logged, stay with the business, because they are its customer records.
Deleting a workspace. An owner can delete the whole workspace. It is deleted 30 days after the owner confirms — until then it keeps working and any owner can cancel — and then everything in it is deleted, including call recordings in storage. A paid subscription is cancelled first.
When an account, a workspace or a lead is deleted, we delete the associated data from our active systems as described above, and any remaining copies, such as backups, within 6 months. We keep data longer only where required by law: invoices and payment records are kept by Dodo Payments, our merchant of record, for tax and accounting purposes, and we keep a record that a deletion happened (dates and counts, without names or content).
You can also request export or deletion of your data at any time by contacting us at support@syncdo.co from your account’s email address. How to delete your account, step by step: syncdo.co/delete-account.
Depending on your location, you may have rights regarding your personal information, including the right to:
To exercise any of these rights, contact us at support@syncdo.co. We will respond within a reasonable timeframe and in accordance with applicable law.
We take reasonable technical and organizational measures to protect your information, including encryption of data in transit, secure hosting infrastructure, and access controls limiting who can view your data. No system is completely secure, and we cannot guarantee absolute security, but we are committed to protecting your information and will notify you in the event of a data breach affecting your personal information, as required by applicable law.
Syncdo is operated from India, and our service providers (including OpenAI, Supabase, Railway, Vercel, Dodo Payments, Cloudflare, Google Firebase, and AnyChat) may process and store data in countries outside your own, including the United States. By using Syncdo, you consent to this transfer and processing of your information.
Syncdo is a business tool intended for use by individuals who are at least 18 years old, or the age of legal majority in their jurisdiction. Syncdo is not directed at, and we do not knowingly collect information from, children.
We use a minimal set of cookies and similar technologies necessary for the Service to function — such as keeping you logged in and remembering your preferences.
The support chat in your dashboard is provided by AnyChat. When it loads, it stores data in your browser so that a conversation you start stays open as you move between pages and is still there when you come back. That storage is set by AnyChat, under their own privacy policy rather than ours, and it is there to keep the chat working.
We do not use cookies for third-party advertising, and we do not use them to follow you across other websites.
Syncdo offers an optional Google Sheets integration. If you connect it, this section explains exactly what Google data Syncdo accesses, what it does with it, and how you stay in control. If you never connect Google Sheets, none of this applies and Syncdo requests no access to your Google account.
When you connect Google Sheets, Syncdo asks Google only for the drive.file permission — access limited to the individual spreadsheets you choose through Google’s own file picker. Syncdo cannot see any other files in your Google Drive: only the specific sheets you pick, and only after you pick them.
Syncdo reads the rows of the sheet and tab you select and uses them to create or update leads in your Syncdo workspace — and nothing else. Syncdo does not write to, change, or delete your spreadsheets, and it does not use your Google data for any purpose beyond turning the rows you point it at into leads.
To keep the connection working, Syncdo stores the connection token Google issues (stored encrypted), the email address of the connected Google account (so you can see which account is connected), a record of which sheets you have connected, and the leads created from those sheets.
When you disconnect, Syncdo revokes the token at Google and deletes it. The leads already created from your sheets stay in your workspace — they are now your CRM records, like any other lead — and the connected sheets are paused rather than removed, so you can reconnect later; you can also remove any connected sheet yourself at any time.
We do not sell or share your Google data with anyone, we do not use it for advertising, and we do not use it to train AI or machine-learning models. No human reads your Google data except with your explicit permission, where necessary for security or to resolve a technical problem you have reported, or where required by law.
You can disconnect at any time from Settings → Google Sheets in Syncdo, or by removing Syncdo from your Google Account’s connections at myaccount.google.com/permissions.
Syncdo’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
The Syncdo Android app is for sales teams whose business uses Syncdo. You sign in to your business’s workspace; the app shows the Syncdo dashboard and adds call features that only a phone can provide. This section explains what those features read on your phone and what they send to Syncdo.
The app reads your phone’s call log so that calls with your business’s leads are recorded on the lead in Syncdo. On a SIM set to Leads only (the default), a call is sent to Syncdo only when the number is one of the leads in your workspace that you can see. For each call it sends, the app sends the lead’s number, whether the call was incoming, outgoing, missed or not answered, its time and length, which of your phone’s SIMs it was on, and any outcome or note you add.
What each SIM sends. For each SIM on your phone you choose: Leads only (the default) — only calls with your leads are sent, as described above; calls with anyone else are skipped on the phone, their numbers are not stored, sent or shown, and Syncdo keeps no record that they happened. All calls (where your workspace offers it) — every call on that SIM is treated as work: calls with numbers that are not yet leads are sent too, and each such number is added to Syncdo as a new lead owned by you. For such a call the app sends only the number and the call details above; it does not read the name or anything else from your phone’s contacts. Off — nothing on that SIM is read, sent or uploaded. Syncdo does not store your personal call history.
Blocked numbers. You, and your workspace’s owners and admins, can list numbers that are never logged, uploaded or turned into leads — on any SIM, including “All calls”.
Catching up on past calls. You can ask the app to send calls (and, where recordings are on, their recordings) from an earlier period — up to 90 days at a time — under the same rules.
“Add as lead” (optional, off by default). If you turn it on, a call with a number that is not a lead ends with a small card offering to add it. The number stays on your screen only; it is sent to Syncdo only if you tap “Add as lead”. You can limit the card to numbers that are not saved in your phone’s contacts — the app then asks your phone whether the number is saved, and reads nothing else from your contacts.
Syncdo does not record calls — your phone’s dialler does. If your workspace turns call recordings on and you choose the folder where your dialler saves recordings, the app uploads the recordings of calls with your leads, on a SIM set to Leads only or All calls, to Syncdo’s private storage. Recordings of other calls are never opened, copied or uploaded.
A recording is linked to its call and lead. It can be played only through a link that expires within minutes, and only by the person who made the call, their manager, and the workspace’s owners and admins.
Whether a call may be recorded, and whether the other person must be told or must agree, depends on the law where you and they are. The business using Syncdo is responsible for recording calls lawfully, including telling customers or getting their consent where the law requires it. The app says so wherever recordings are turned on.
Recordings are deleted automatically after the period your workspace chooses: 12 months by default, adjustable from 30 days to 10 years by the workspace’s owners and admins. A recording is deleted sooner when its lead is deleted, and all of a workspace’s recordings are deleted when the workspace is. Turning recordings off stops new uploads; those already kept stay until their deletion date.
When you sign in to the app, that phone becomes your work phone: Syncdo issues a key for it and keeps only a scrambled (hashed) copy of it. The app tells Syncdo the phone’s model, the app version, a scrambled (hashed) identifier for this installation of the app (so signing in again on the same phone is recognised), a Firebase push notification token, and which of the app’s settings are allowed (for example, whether “Display over other apps” is on), so your workspace’s admins can help when calls aren’t being logged.
When you click Call or WhatsApp on phone on a lead in Syncdo, Syncdo sends that lead’s name and number to your own work phone, which checks the lead against its own list before dialling. These requests are deleted after 7 days.
You can stop a phone being your work phone at any time — sign out of the app on it, or remove it in Settings → Phones; its key stops working at once. You can turn recordings off, delete a lead (its recordings are deleted with it), delete your account in Settings → My account, or, as an owner, delete the workspace — see section 5 and syncdo.co/delete-account.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service, and update the “Last updated” date above. Continued use of Syncdo after changes take effect constitutes acceptance of the updated policy.
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy or your use of Syncdo will be subject to the exclusive jurisdiction of the courts of Delhi, India.
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: support@syncdo.co
Operated by: Infix Commercial
Syncdo — The WhatsApp CRM