Last updated: September 17, 2026
These Terms of Service (“Terms”) govern your access to and use of Syncdo, including our Chrome extension, web dashboard, and website (together, the “Service”), operated by Infix Commercial (“Syncdo,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, and have the authority to enter into a binding agreement, to create an account and use Syncdo. If you are using Syncdo on behalf of a business, you confirm that you have the authority to bind that business to these Terms.
Syncdo is a Chrome extension and web dashboard that adds CRM functionality — including lead management, AI-powered intent detection, draft replies, and pipeline tracking — on top of WhatsApp Web. Syncdo is not affiliated with, endorsed by, or sponsored by WhatsApp Inc., WhatsApp LLC, or Meta Platforms, Inc. “WhatsApp” is a trademark of WhatsApp LLC.
Syncdo operates inside your existing WhatsApp Web session in your browser. You are solely responsible for your own use of WhatsApp and for complying with WhatsApp’s own Terms of Service and policies.
Syncdo does not use unofficial APIs or automation that violates WhatsApp’s policies. Messages you send are human-initiated through your own WhatsApp Web session — Syncdo is designed to work the same way you would manually use WhatsApp Web, and any messaging you do remains your responsibility under WhatsApp’s terms. However, Syncdo is not liable for any action WhatsApp takes against your account, including warnings, restrictions, or bans, whether or not related to your use of Syncdo. You use WhatsApp at your own risk and discretion, and you are responsible for ensuring your usage patterns (message volume, content, and frequency) remain consistent with normal, human-driven use.
You agree not to use Syncdo to:
We reserve the right to suspend or terminate accounts that violate these terms.
Syncdo offers different plans (Free, Essentials, Intelligence) with different limits on contacts, WhatsApp numbers, and team members, as described on our Pricing page. You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activity that occurs under your account.
Account sharing beyond your plan’s permitted number of WhatsApp numbers and team seats is not permitted.
Paid plans are purchased in one of two ways, as selected at checkout:
(a) Subscriptions are billed in advance on a monthly, quarterly or annual basis and renew automatically until cancelled.
(b) Lifetime plans are paid for once, in a single payment, and do not renew. Section 6.5 applies to them.
Payments are processed by our payment partner, Dodo Payments, which acts as the merchant of record and is the legal seller of your purchase. Your payment is made to Dodo Payments, and any refund is paid through Dodo Payments to your original payment method.
Syncdo offers a Free plan and paid plans. The Free plan requires no credit card. Subscriptions are billed per user for the billing cycle you select, according to the pricing shown at sign-up or as separately agreed. A lifetime plan is sold for a fixed price and includes a fixed number of licences, as shown at the time of purchase. Free trials or introductory offers on paid plans, where available, will be described at the time they are offered.
6.3.1 Subscriptions. If you believe you were charged in error, contact us at support@syncdo.co and we will review your request in good faith.
6.3.2 Lifetime plans. You are entitled to a full refund of a lifetime purchase if you ask for it within 10 days of the date your payment was completed. You do not need to give a reason and we will not ask for one. To request a refund, email support@syncdo.co within that period, from the email address on your account or quoting your order receipt. The full amount you paid, including any tax charged, is refunded to the original payment method. We will initiate the refund within 5 business days of your request; how long it takes to reach your account depends on your bank or card issuer. When the refund is issued, the licences from that purchase end and your workspace keeps its data. Each lifetime purchase has its own 10-day period. After that period a lifetime purchase is not refundable, except for a charge made in error or where the law requires it.
Statutory rights that apply to you under local law are unaffected by this section.
We may change our pricing from time to time. We will provide reasonable advance notice of any price changes that affect your active subscription.
6.5.1 Duration. A lifetime plan gives the workspace it was purchased for access to that plan for as long as Syncdo operates the Service. “Lifetime” refers to the life of the Service, not the life of any person or business. It does not renew, and no further payment is due for it.
6.5.2 What is included. A lifetime plan includes the features and limits of the plan tier you purchased, as described at the time of purchase, together with any improvements, fixes and new features we later make available to that plan tier. It does not include separate products, add-ons or higher plan tiers we may offer, and its limits (such as contacts and saved templates) remain those of the tier you purchased. Where a feature relies on a third-party service you connect yourself — for example, AI features that run on your own OpenAI API key — the cost of that service is yours, and its availability is outside our control. Section 8 (Service Availability) applies.
6.5.3 Licences. Each licence allows one user. You may assign and reassign licences among members of the workspace the plan was purchased for. If you make more than one lifetime purchase, their licences are added together; plan limits are not added together, and the workspace receives the highest limit among its lifetime purchases.
6.5.4 No transfer or resale. A lifetime plan and its licences belong to the workspace they were purchased for. They may not be transferred to another workspace, person or business, or sold, resold, sublicensed or otherwise traded. Any attempted transfer is void.
6.5.5 Withdrawal of the offer. We may change the price of lifetime plans, or stop offering them, at any time. This does not affect any lifetime plan already purchased.
6.5.6 These Terms still apply. A lifetime plan remains subject to these Terms, including section 4 (Acceptable Use) and section 10.2. If we terminate your account under section 10.2, your lifetime plan ends and no refund is due.
Your data belongs to you. Syncdo acts as a processor of the business and customer data you input into the Service — we do not claim ownership over your leads, contacts, conversations, notes, or any other content you create or store in Syncdo. You can request export or deletion of your data at any time, as described in our Privacy Policy.
We aim to keep Syncdo available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or factors outside our control. We are not liable for losses arising from temporary unavailability of the Service.
Syncdo, including its software, design, branding, and content (excluding your own data), is owned by Infix Commercial and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding except as necessary to use the Service as intended.
You may stop using Syncdo and cancel your subscription at any time through your account settings or by contacting us.
If you cancel a lifetime plan after the 10-day refund period in section 6.3.2 has ended, no refund is due.
We may suspend or terminate your account if you violate these Terms, engage in fraudulent or harmful activity, or if required by law. Where reasonably possible, we will provide notice before termination.
Upon termination, your right to use the Service ends. Your data will be handled in accordance with our Privacy Policy’s data retention and deletion practices.
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that AI-generated content (such as draft replies or intent detection) will always be accurate, complete, or appropriate for your specific use case — you are responsible for reviewing AI-generated content before relying on it or sending it to your customers.
To the maximum extent permitted by applicable law, Infix Commercial and Syncdo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from your use of or inability to use the Service, even if advised of the possibility of such damages.
Our total liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 3 months preceding the claim or, for a lifetime plan, the amount paid for that plan.
Nothing in these Terms limits liability that cannot be limited under applicable law.
You agree to indemnify and hold harmless Infix Commercial and Syncdo from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights, including WhatsApp’s Terms of Service.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service, and update the “Last updated” date above. Continued use of Syncdo after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
If you have questions about these Terms, please contact us at:
Email: hello@syncdo.co
Operated by: Infix Commercial
Syncdo — The WhatsApp CRM