Draft a reply with AI
You get a reply drafted for you from a few words, read it, and send it yourself. The AI only drafts. Use it when a customer asks something and you want a head start.
Which plans have this: On the Intelligence plan.
Steps
- 01
Open a chat.
At the bottom of the lead panel, in the box that says "What should the reply say?", type a few words.
- 02
Pick a tone (Professional, Friendly or Casual) and a language.
- 03
Click ✨ Draft Reply with AI.
- 04
Read the draft and click Insert.
Nothing is sent until you press Send. ↺ gives a new version.
Questions, answered
How do I write a reply with AI?
Open a chat, and in the box that says "What should the reply say?" at the bottom of the lead panel type a few words. Pick a tone and a language, click Draft Reply with AI, read the draft and click Insert. Nothing is sent until you press send. Draft replies are on the Intelligence plan.
Does the AI ever send a reply on its own?
No. The AI drafts, and you send. Nothing goes to a customer until you press send.
Which languages can the AI draft in?
English, Hindi, Hinglish, Spanish, Arabic and French. An owner or admin picks the favourites in Settings, then AI & Language, and they appear as chips when you draft.