Numbers & privacy · Guide · 1 min read · Dashboard

Add a second WhatsApp number, or archive one

You connect another number for a new user, or retire one you no longer use. Use it when your team grows, or when a number is no longer needed.

You can connect one WhatsApp number per user — every workspace has at least one. More numbers come with more users, bought in Settings → Billing. Archived numbers don't count.

Steps

1. 1

   Each WhatsApp number belongs to one user.

   Invite the person in Settings → Users & Roles with Invite Member, and give them a licence.

2. 2

   They open WhatsApp Web on the second number and connect it with the code from their email.

   It shows in Settings → WhatsApp Numbers.

3. 3

   To retire a number, click Archive on its row.

   The key stops, it no longer counts, and its messages, leads and sends stay.

4. 4

   Tick Show archived to list archived numbers.

   Restore brings one back with a new key. The owner can Delete permanently by typing the number.