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Numbers & privacy · Guide · 1 min read · Dashboard

Keep personal chats out of Syncdo

You choose which chats Syncdo leaves alone. Use it for family and friends, so nothing from those chats is saved to your CRM.

Owners and admins use the Chat Sync page. In WhatsApp Web, 🚫 Block this chat in the lead panel adds a number to the same list.

Video coming soon

Steps

  1. 1

    Syncdo saves your leads' chats, and leaves your other chats alone.

    Open Settings, then Chat Sync.

  2. 2

    Sync past chat history stays off until you switch it on.

  3. 3

    Under Chats not synced, type a number, pick its country if needed, and click Add.

  4. 4

    Click Save.

    It applies from now on, and messages already saved are kept.

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Questions

Will Syncdo save my personal chats?

Syncdo saves your leads' chats, not your other chats, and never reads group chats. To keep a number out for certain, an owner or admin opens Settings, then Chat Sync, types the number under Chats not synced, clicks Add and then Save. It applies from then on; messages already saved are kept. Sync past chat history stays off until you switch it on.

Is not adding someone as a lead the same as keeping them out?

No. Adding the number to Chats not synced is what guarantees nothing is stored.

Can I block a chat from WhatsApp Web?

Yes. Open the chat and click Block this chat in the lead panel. It adds the number to the same list.

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